Terms of use.

Last updated 17 October 2026

Agreeing to these terms

By using the Healthly app, the Healthly WhatsApp service or this website, you agree to these terms and to the privacy note. If you do not agree, please do not use Healthly. You must be 18 or older to create a family vault.

Information, not medical advice

• Healthly reads reports and explains them in plain words. These explanations are general information to help you understand and prepare for a conversation with a doctor.
• Healthly does not diagnose, treat or prescribe, and it is not a substitute for a qualified doctor. Do not start, stop or change a medicine because of something Healthly says. Ask your doctor first.
• Explanations are produced with the help of automated reading and AI models. They can be incomplete or wrong, for example when a photo is blurry or a lab prints a value in an unusual way. Always check important numbers against the original report.
• Reminders and nudges are a convenience. Healthly cannot promise every reminder will arrive on time, so please do not rely on it alone for medicines that must not be missed.
• In an emergency, call 112 or go to the nearest hospital. Healthly is not an emergency service.

Your account and your family

• Keep your phone and sign-in codes to yourself. You are responsible for what happens through your account.
• Add only people you are allowed to look after. For a child, you must be their parent or lawful guardian. For an adult, such as a parent, they should be happy for you to keep their records.
• When you invite someone into your family vault, they can see the records you share with them. You can remove them at any time.

Your content

The reports and information you add remain yours. You give Healthly permission to store, read and process them to provide the service to you and your family, as described in the privacy note. Please only upload records you have the right to share.

Fair use

Please do not misuse Healthly: no attempts to access other people's records, to break or overload the service, or to use it for anything unlawful. Healthly may suspend an account that does this.

Price

Healthly is free to start. If paid features are added later, their price will be shown clearly before you are asked to pay.

Limits of responsibility

Healthly is provided as it is. To the extent the law allows, Healthly is not responsible for any loss or harm that comes from relying on an explanation, a reminder or a missed reminder, or from decisions about health or treatment made without a doctor. Nothing in these terms limits responsibility that cannot be limited under Indian law, including your rights under the Consumer Protection Act, 2019 and the Digital Personal Data Protection Act, 2023.

Ending things

You can stop using Healthly at any time and ask for your family vault to be deleted, as explained in the privacy note. Healthly may close the service or an account with reasonable notice, and will give you a chance to export your records first, unless the account is being misused.

Changes to these terms

If these terms change in a way that matters, Healthly will let you know in the app or on WhatsApp before the change applies. The date at the top always shows the current version.

Law and disputes

These terms are governed by the laws of India. Please write to us first so we can try to put things right. Any dispute that cannot be settled that way goes to the courts of India.

Questions and complaints